Returns and Exchanges
You can return an unopened product ANY time. NO RA (Return Authorization Code) Needed! As long as it is in our system (less than 30 days) we will refund it. Pay Pal is usually 30 days, sometimes longer. Credit cards as well. Don't sweat the small stuff! We've got your back and know you worked hard for your money! If for some reason it has been over 30 days and we cannot issue a refund we will give you store credit or offer an exchange. We know that sometimes you might pick the wrong color or the color might not be what you hope for. All returns should be sent to (along with the original invoice number, name on the order and address): 2840 West Bay Dr. Suite 139 Belleair Bluffs , FL 33770 This is a PO box we check once a week, so if you shipped back a return, send us an email and let us know so we can expect it. Email Us Here
If for any reason at anytime, you realize you have the wrong color or want a different colored hair dye of equal or less value we sell, just send it back to us and we will exchange it for free. Make sure you include a note stating what color you want and we will ship it back, just make sure you purchase postage for the return. You can purchase a return for postage in our shopping cart. Send us an email to give us a heads up and we will work promptly to get you back your product as quickly as possible. Exchanges are processed and shipped the same day or the next business day.
Finally a company that cares about their customers! 3 Months later and they exchanged my burgundy for deep red. Nothing was wrong with the product, my friends just thought deep red would look better on me. I will send some pictures when I am done! I love they have a phone number!
Thank you! Kim from Seattle, WA